SeaCoast at Uptown Oaks

UPDATE: After finishing a phone call with Dennis the administrator at SeaCoast to inform him of his assistant administrator Kyle Hoover lack of empathy. He had the audacity to say to me that he's not trying to make an excuse but they deal with this all the time. I was flabbergasted when he replied with his answer. I feel, working in this type of field you should definitely have some sense of compassion. It 's only few words to say "I'm sorry for your loss". This place was somewhat a home for my mother before her passing. The staff was wonderful especially the head staff in the kitchen Cookie was wonderful to my mom. The Med tecs were amazing during the end of her life she required an additional care. The front desk receptionist was friendly as you were greeted especially Jennifer. She has assisted in so many things. On the last day of my moms passing after packing up my moms belongings I went to speak to the administrator regarding the financial portion of my moms rent and that I packed what I needed and left the rest for donations. Not once did he show any remorse and said I’m sorry for your loss. The insensitivity I received was not right. I received better treatment at spectrum when I had to drop off my mom’s cable box.

My mother moved into this facility on April 15 and sadly passed away on April 30. She was there for just 15 days! I found a voice recording she had accidentally taken on her phone, her breathing was so loud, raspy, and wheezy that she should have been immediately transported to the hospital. My brother was informed of our mother’s death via a voicemail! A voicemail! They have absolutely no proper procedures in place to deal with the death of one of their residents. I find that unbelievable! I was left alone with my deceased mother in the room, tasked with packing her belongings and carrying out everything myself, drowning in my grief! Her roommate tried to deceive me by claiming that all the shared kitchen items belonged to her, which turned out to be a complete lie. She said the portable ice maker was hers which I knew was untrue because my brother had bought it for my Mom for her birthday. When I said I knew the ice maker was my mom’s she had the nerve to ask me how much I wanted for it. I’m not trying to barter deals for my mother’s belongings 3 hours after she died; I’m numb with sorrow. Later, I discovered a list of items my mother had purchased from Amazon and Walmart and had them delivered directly to the facility. I went back to retrieve everything! If she would have been honest, I would have happily given everything to her. I couldn’t find my mother’s jewelry, which I knew she had taken with her. When I inquired about it, they claimed to have no knowledge of it. Apparently, my great-great-great-grandmother’s ring mysteriously vanished! It’s incredible that all the valuable jewelry went missing, while the costume jewelry was left behind. I could go on and on but I don’t want to waste one more minute of my life on this place! This facility is utterly reprehensible! I wish I could give them a negative 100 stars!

Great place. Friendly place