Serene Manor Medical Center
$2,829 – $2,829/mo
Starting price
Assisted Living
Care types
1 Bedroom
Room options
No
Wheelchair access
About Serene Manor Medical Center
Serene Manor Medical Center brings together skilled nursing care and a lively social atmosphere at 970 Wray St in Knoxville. Residents have access to 24/7 medical supervision, emergency alert systems, and a team that helps with daily activities like bathing, dressing, and medication management. The community features private rooms with Wi-Fi, cable TV, and air conditioning, along with shared spaces such as a library, garden, fitness room, and movie theater. Regular activities—from arts and games to movie nights and wellness programs—keep days engaging. While the facility lists many amenities, families should note that recent reviews raise significant concerns about cleanliness, staffing, and communication.
Our Care Approach
Serene Manor Medical Center advertises round-the-clock skilled nursing, assistance with daily living, and a range of wellness programs. However, reviews suggest that the quality and consistency of care may not meet expectations, with multiple reports of inadequate supervision, poor medication management, and lack of transparency in care planning.
Family Experience
Families frequently report frustration with staff communication, difficulty getting information about loved ones’ care, and challenges visiting or providing personal items. Several mention feeling that their concerns were not taken seriously, and some describe the environment as unwelcoming or even unsafe for residents.
Care & Services
Services and care programs available at Serene Manor Medical Center.
Medical Care Services
24/7 skilled nursing, medication management, health monitoring, and emergency response systems are advertised, but review feedback questions the reliability and quality of these services.
Personal Care Services
Assistance with bathing, dressing, grooming, and mobility is listed, though reviews indicate inconsistent delivery and staffing challenges.
Specialized Care
No specialized memory care or behavioral health services are indicated; the focus is on general skilled nursing and daily living support.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Reviews consistently describe the facility as dirty, with mentions of bad smells, sticky floors, and general neglect. Maintenance appears to be a significant concern for residents and visitors.
Atmosphere & Community Feel
Despite the negative feedback on conditions, the community offers a range of activities and shared spaces designed to foster social connections, though resident satisfaction with these appears mixed.
Safety & Security
The facility lists an emergency alert system and 24/7 supervision, but reviews raise serious questions about resident safety, including reports of falls and delayed medical response.
Amenities
Reviews
Based on 53 reviews
Recent reviews for Serene Manor Medical Center are overwhelmingly negative, with frequent mentions of poor cleanliness, unpleasant odors, and staffing shortages. Several families report difficulties with communication, transparency about care plans, and concerns about resident safety. A small number of positive comments highlight the community’s activities and some positive staff interactions, but these are far outnumbered by critical feedback.
- Some residents and employees mention enjoying the community activities
- A few reviews note positive aspects of the social environment
- One staff member describes it as a good place to work
- Multiple reports of poor cleanliness and strong odors
- Concerns about understaffing and lack of communication with families
- Allegations of unprofessional behavior and inadequate care
Ed Driggers
Weird place. Closing. Probably for the best
Linda Fraze
It's nasty and it stinks
1nita Hu
This place is a joke and not in a funny way. My cousin was put there by APS cause her friend(of over 20 yrs) that she was paying to stay with made up stories to put her away without family Consent. These people claim they had no family information which was a lie and was on her administration intake. They say she was there for safety and dementia. They kept the clothes I paid for and had delivered there and they signed for. They didn't tell me her reason of being there, they wouldn't tell me her treatment plan and I was her sarugote. They would let her shower alone. They let a woman fall and broke her hip and left her in her bed over 24hours before calling ems. They did not realize how well my cousin actually was and treated her like she was in jail. They wouldn't let her brother to even visit or give her things until 5 days later. They have poor accounting and they told one woman in there to sign over her house to sell. These people are not professional at all. They lie about what they do and offer. After I took my cousin out..they say their so called doctor retired and they hired new staff members. I have emails to prove non compliance on their half. Don't go there.
26 more residents rated this community with an average of 3.2 stars
Families love this community. See if it’s the right fit for you.
Pricing
$2,829 – $2,829/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With a monthly cost around $2,829, families should carefully weigh the listed amenities and medical services against the significant concerns raised in recent reviews. The value proposition is unclear given the disparity between advertised features and resident experiences.
Location & Neighborhood
970 Wray St, Knoxville, TN 37917
Get DirectionsAbout the Area
Serene Manor Medical Center sits in a residential area of Knoxville, close to local medical providers, pharmacies, and casual dining options. The neighborhood offers convenient access to essential services, but the immediate area’s character is not detailed in the available data.
Nearby Attractions
- Convenient Care Downtown (medical clinic)
- Paragon Infusion Center Knoxville (pharmacy)
- Schulz Bräu Brewing Company (restaurant)
Public Transportation
- Local bus routes (specific lines not specified)
- Private transportation for medical appointments (offered by facility)
Questions & Answers
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