StoryPoint Chattanooga
$4,100 – $5,350/mo
Starting price
Memory Care
Care types
Private, Studio, 1 Bedroom
Room options
Yes
Wheelchair access
About StoryPoint Chattanooga
StoryPoint Chattanooga provides a comprehensive assisted living and memory care experience tailored to seniors needing daily support and specialized attention. Located in the Mountain Creek neighborhood, this community emphasizes 24-hour nursing and supervision, ensuring residents receive help with bathing, dressing, and medication management. The facility features diverse apartment options including private studios and one-bedroom units, complemented by amenities such as a game room, fitness center, library, and chef-prepared meals that incorporate local ingredients. Families appreciate the proximity to medical services like Memorial Hospital and Access Family Pharmacy, enhancing residents' health security. The community fosters engagement through scheduled activities, outdoor spaces, and personalized dining, creating a supportive environment where residents can maintain independence and connection.
Our Care Approach
StoryPoint Chattanooga emphasizes continuous nursing care with 12-16 hour nursing shifts and round-the-clock supervision. Assistance with daily living activities and medication management is a core focus, alongside specialized memory care. Staff training and a 24-hour call system support a responsive care environment tailored to residents’ evolving needs.
Family Experience
Families generally report feeling grateful for the kindness and support shown by staff, appreciating the open communication and the peace of mind that comes from knowing their loved ones are cared for. However, some families have experienced frustration with management responsiveness and care quality, especially regarding medication and incident transparency.
Care & Services
Services and care programs available at StoryPoint Chattanooga.
Medical Care Services
Includes 12-16 hour nursing coverage, medication management, health monitoring, and 24-hour call system to ensure resident safety and well-being.
Personal Care Services
Support with bathing, dressing, mobility assistance, and daily living activities tailored to individual needs.
Specialized Care
Memory care services designed for residents with dementia or cognitive impairments, with dedicated staff trained in this specialty.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Multiple reviews praise the community for being very clean and well-maintained, with housekeeping and laundry services ensuring residents’ apartments stay tidy.
Atmosphere & Community Feel
The environment is described as friendly and welcoming, with staff engaging warmly with residents and fostering a sense of belonging, though some staff reviews mention workplace drama affecting the atmosphere.
Safety & Security
While the community provides 24-hour supervision and emergency alert systems, some reviews express serious concerns about safety incidents and management’s handling of these situations.
Amenities
Reviews
Based on 44 reviews
Reviews for StoryPoint Chattanooga reveal a mix of strong praise for the caring staff, cleanliness, and community atmosphere, alongside serious concerns from some families about management and care quality, particularly regarding medication handling and incident reporting. Positive feedback highlights friendly interactions and a supportive work environment, while negative reviews focus on management issues and isolated safety incidents.
- Staff are kind, helpful, and create a true community feeling
- Facility is very clean and well-maintained
- Management and coworkers make employees feel appreciated
- Concerns about medication management and safety incidents
- Reports of management not addressing workplace conflicts adequately
- Allegations of past attempts to cover up resident injuries
Chandler Sewell
My neighbors husband Bob lives here. His wife was just informed that her husband in June got beat up so bsd he had to go to the E.R and they didnt take him and they tried to cover it up. We were just called please report this place for trying to cover up Bob getting beat up
Gayle “Gayle Gamble” Gamble
I recently toured StoryPoint with my mother. We were impressed with the facility, but more impressed with how the staff interacted with the residents. It was evident that this is a true community.
April Eidson
I wish the ratings included negative scale options. Story Point has changed their name several times to rid themselves of bad reviews on multiple rating sites. Of course they were sued as Storie Point, they were horrible as Manor House. I know because my ratings of this exceptionally low quality operation were gone after they changed their name under the same ownership. I do not recommend this facility, as they handed medications off to our family member with dementia and left the room, there were pills everywhere in her room. As her needs increased, we hired sitters to supplement her care, when we hired additional assistance, the care we were paying Manor House for ceased, almost $5,000 a month ended. At one point I broke down and cried, asking her physician, what should $10,000 a month in care look like? It was horrible level of care. End of life should not be like this. April Eidson
8 more residents rated this community with an average of 4.5 stars
Families love this community. See if it’s the right fit for you.
Pricing
$4,100 – $5,350/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs starting around $4,100, StoryPoint Chattanooga is priced below the Chattanooga area average, offering a range of services including nursing care, memory support, and extensive amenities. While many families find value in the comprehensive care and engaging activities, some reviews suggest variability in care quality that may affect perceived value.
Location & Neighborhood
About the Area
Situated in the Mountain Creek area of Tennessee, StoryPoint Chattanooga benefits from a neighborhood that combines residential calm with convenient access to healthcare and local amenities. The community is close to Memorial Hospital and several pharmacies, supporting residents’ medical needs. Nearby parks and local dining options add to the neighborhood’s welcoming character.
Nearby Attractions
- Memorial Hospital
- Rembrandt's Coffee House
- Signal Mountain Baptist Church
Public Transportation
- Accessible via US Hwy 27
- Local bus routes serving Mountain Creek area
Questions & Answers
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