Sunrise Health Services

If you ever wondered who hires spam callers, this is one of them. They actually revealed the name.

One of the worst-rated facilities around—and for good reason. Like many others have noted, this place has a dismal track record, including a 1-star rating from Medicare. Incredibly, Medicare has cut off funding to this facility three times. That alone should be a major red flag for anyone considering this place for themselves or a loved one. The Facility: The physical environment is in poor condition—dirty carpets, stained floors, broken furniture, and malfunctioning wheelchairs. The building also has a persistent odor that makes being inside unpleasant. While masks aren’t required, I’d still recommend wearing one just to help block the smell. The Care: Call lights are often ignored for hours. I saw patients left in hallways for long stretches, seemingly forgotten. Basic needs like hydration, food, and medication administration appear to be inconsistently met. I overheard patients complaining that their medications were delayed—or didn’t seem correct. It was deeply concerning. The Staff: Unfortunately, the staff reflect the facility’s overall low standards. Many I encountered were unprofessional, unhelpful, or outright rude. But the real problem is leadership. What little “management” I observed seemed disinterested and disengaged. Rather than attending to patient needs or staff oversight, they were frequently spotted on breaks, smoking or socializing. Accountability: Given the alarming number of enforcement actions and fines listed in state records—including allegations of neglect and medication errors—I would strongly urge anyone considering this place to do thorough research. If you must interact with this facility, document everything and consider consulting a legal or medical advocate. Summary: This is not a safe or dignified place for vulnerable individuals. I saw nothing here that would give me confidence in the quality of care provided. If you have other options, I strongly recommend you explore them.

Please do yourself and your loved ones a favor and avoid this place at all costs. Do not come here! Very low quality facility and staff. But don't take my word for it. Here is what the regulatory agencies think of this place: The Centers for Medicare & Medicaid Services (CMS) and state authorities conduct regular health, fire, and safety inspections, typically every 15 months, with the most recent inspection on April 4, 2024. Key findings include: Health Inspection Rating: 1 star (out of 5), placing Sunrise Health Services in the bottom 20% of facilities nationally, compared to Wisconsin’s average of 2.78 and the national average of 2.77. In other words, don't come here unless you have absolutely no other choice. Addendum: The response from the owner is disingenuous. They’ve been posting basically the same thing for years if you look at prior reviews and yet things never change. Clearly, they don’t realize that the “Executive Director” is part of the problem. Sunrise is an organization that is rotten from the head down. The entire management team there is composed of liars. They’ll lie to your face, they’ll lie about you, they’ll lie to others, they’ll lie behind your back. Very quickly you’ll learn they are not worth talking to. As for the “nursing management team”. Good luck with that. Look for them smoking out on the patio. That’s where they spend most of their time. Too bad they don’t spend a little less time smoking and little more time on patient care and patient management. Maybe, just maybe, Sunrise wouldn’t be the total disaster that it is if it had capable, qualified, competent, and caring management. I’ll say it again. Stay away from this place. Check all the publicly available information online from the governmental agencies, and you’ll learn all you need to know. Unfortunately, it's too late for my family member, but I hope anyone who reads this does what's best for their family members and avoids this place like the plague!