Sunrise of North Hills

My father lived at Sunrise at North Hills for 3 years. During his journey through struggling with dementia, the staff was always very loving and kind to my dad. He was well cared for and I never had to worry about him. The staff was responsive if I ever called and needed anything. They gave me peace of mind knowing that my father who no longer could care for himself was being treated with kindness and dignity during the last few years of his life. It helped enrich our relationship taking some of the stress of caretaking off of my plate, so that I could just focus on spending time with my sweet dad. I'm forever grateful to Sunrise at North Hills.

ABSOLUTELY HORRIBLE!!! And we didn’t even get as far as moving my father in to the facility Sunrise at North Hills. The conflicting information I was receiving from the marketing team(Grant & Alex) regarding quoted pricing, insurance filing and when charges would begin created so many “red flags” prior to move in day. Then finding out that they would begin charging my Dad the room rate of $156/day a week prior to the agreed upon move in date (when the fact is they couldn’t even tell us when the room would be ready, only saying it would be ready “soon” because the carpet still needed to be removed and replaced). So from the time we did the initial tour of the facility and saw the room for the first time when it still had the dirty and stained carpeting Sunrise wanted to begin charging my Dad 7 days later! In other words, when Sunrise couldn’t/wouldn’t even give us an exact date as to when the room would be ready so we could begin arranging move accommodations and give notice to my Dads current facility where he had lived for 7+ years, they expected us to begin payment and take financial responsibility for the room within 6 days of touring the “not yet ready” room. The final determining factor…… When I went to sunrise to sign all the multiple forms for admittance just prior to moving in and becoming a permanent resident. Keep in mind this is after Sunrise had already performed their assessment of my Dad so his level of care could be determined by a Sunrise nurse (which determines the care level rate(added an additional $59/day for my Dad)). Also, this is after the rates had been discussed in length many times with both Grant & Alex so that I could do all my calculations to be certain we wanted to proceed with moving in. So now I’m at Sunrise reviewing and signing all the official move in paperwork only to find out now, AND ONLY NOW BECAUSE THIS WAS NEVER EVER MENTIONED in any of my prior conversations with Grant or Alex or even after the nurse did her assessment, BUT NOW, on the day I’m signing the final paperwork I’m informed that there will be an additional $1200/month fee($22,000 additional per year) because they will not allow my Dad to self medicate (which he has been doing for 8+ years with absolutely no issues)! I personally fill his pill boxes and give him a months supply at a time and he is absolutely capable of taking his medications 4 times a day. BUT because he can’t identify the name of a particular pill that the nurse would pick out of his pill box (which I prepared) but because my Dad can’t name the pill he’s now labeled as not being capable of self medicating and now Sunrise says he’ll be charged the additional $40/day fee equating to $1,200/month or $22,000/year!!! They tell me they are regulated and required by law to deem him unable to self medicate since he can’t put a name to a pill. I prepare his pills and we’ve been doing this for 8+ years without ANY issues and I most likely couldn’t even name a pill accurately if someone were to randomly pull it out of his pill box because so many pills look so similar!! However, if they say they are regulated and required to label him as “not capable” then so be it. BUT, BUT, BUT how did you so conveniently “forget” to mention this $1,200/month additional fee during all of the correspondence I had with Grant & Alex when discussing pricing!?!?! ABSOLUTELY UNACCEPTABLE and I’m so very thankful that we didn’t take that last final step into that room because if we had I wouldn’t be surprised if they suddenly would have said oops, we now determine that your Dad needs more assistance than we had originally thought so now his care level needs to be raised another level which will add an additional $1,000/month to your bill. FUTURE POSSIBLE RESIDENTS BEWARE!!! ****Sunrise….I see your response to my review asking me to take even more of my time to give you feedback. I filled out the Sunrise survey, including names of staff and dates. Either you disregard those surveys or perhaps the survey goes to one of the staff members that is part of the problem!

Sunrise at North Hills was home for my mother for one year. The professional staff always made sure she was safe, cared for and loved. My family will forever be grateful for this amazing team.