Sunterra Springs Independence
$8,669 – $9,733/mo
Starting price
Assisted Living
Care types
1 Bedroom
Room options
Yes
Wheelchair access
About Sunterra Springs Independence
Sunterra Springs Independence distinguishes itself with a smaller, more personalized setting featuring only 38 beds, allowing for attentive care and a close-knit atmosphere. Located in Independence, Missouri, this community combines skilled nursing and rehabilitation services with a focus on physical therapy and medication management. The facility boasts spacious, well-lit rooms with large beds and clean bathrooms, complemented by amenities like an arts room, walking paths, a garden, and on-site salon services. Residents benefit from 24-hour supervision, community events, and transportation options, all within reach of local dining and medical providers. The dedicated staff, praised for their responsiveness and professionalism, supports residents through recovery and daily living needs.
Our Care Approach
Sunterra Springs Independence emphasizes skilled nursing and rehabilitation, particularly physical therapy, with higher nurse staffing hours than state averages. The care team focuses on medication management, mobility improvement, and individualized support, aiming to enhance residents’ independence and well-being. Staff responsiveness and professional expertise are frequently praised, reflecting a hands-on and attentive care philosophy.
Family Experience
Families often report positive interactions with staff and appreciate the transparent communication and involvement in care plans. Visitors note the welcoming environment and the staff’s dedication, though a few reviews mention frustrations with communication lapses and billing practices. Overall, families value the community’s efforts to support residents’ recovery and daily needs.
Care & Services
Services and care programs available at Sunterra Springs Independence.
Medical Care Services
Includes skilled nursing, medication management, health monitoring, and coordination with healthcare providers, supported by a high nurse-to-resident ratio.
Personal Care Services
Assistance with daily living activities such as mobility support, hygiene, meal preparation, and special dietary accommodations.
Specialized Care
Focused rehabilitation services including physical, occupational, and speech therapy; no memory or behavioral care provided.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility is noted for its modern, spotless environment with well-maintained rooms and bathrooms, supported by attentive cleaning staff praised in reviews.
Atmosphere & Community Feel
Sunterra Springs fosters a family-like atmosphere with social activities like movie nights and community events, encouraging resident engagement and positive staff-resident relationships.
Safety & Security
With 24-hour supervision and an emergency alert system, the community prioritizes resident safety, though some reviews highlight concerns about timely communication during medical emergencies.
Amenities
Reviews
Based on 100 reviews
Reviews reveal a community with a strong commitment to quality care, especially in physical therapy and nursing responsiveness, highlighted by many positive experiences from families and residents. However, some negative reviews raise concerns about communication and medication management, indicating variability in individual experiences. Overall, the facility is recognized for cleanliness, staff dedication, and a supportive environment, though a notable portion of reviews reflect dissatisfaction.
- Exceptional care and attentive nursing staff
- Clean, modern facility with spacious rooms and quality meals
- Strong physical therapy program that aids resident recovery
- Concerns about medication management and communication with families
- Reports of inconsistent responsiveness to serious health issues
- Some dissatisfaction with billing and room-holding policies
Crystal Taylor
Best place to go!! It seems only the sour patients post. I’m here to tell you you will not find a better place for care! I’m here with my Dad everyday for three weeks now and can’t stress enough the care is exceptional!! The guy that cleans, David and Jan are very attentive to the room and cleans it like a professional, the Kitchen staff are great, Sharon is the amazing Manager that takes the time to come out to the cafeteria and see to everyone and help those that need it with the menus. The food is restaurant quality!!! Truly very very good! The permanent CNA’s are caring and responsive to needs, all are a treasure. Jamie in PT has been pivotal in the progress my Dad has made and is the most amazing person. The administration staff can’t be any better, they too are exceptional. Lastly the Nurses, wow! Always above and beyond, so attentive and caring. One more, the Executive Director Elena is key, she does an incredible job managing this place and have even been in the halls tending to the needs of patients. I know this is long but need to express my endearing gratitude to all at SunTerra Springs!!!
Lexyii Brown
Do NOT send your loved ones here. My husbands grandmother was here recently. They ignored her pneumonia. They plowed her with narcotics and lied to my FIL about times. Said they called several times at 6:30pm, but he spoke to them at 6:45pm according to his call records, and they never mentioned anything. They then proceeded to send her by ambulance to the nearest hospital, it was full, so onto the next. It was THEN, in the second ambulance, that my family received notice of this. And not by the staff or doctors, but by other family members who received panicked calls from our loved one in their care as she had no idea what was going on. This place could have very easily caused her to over dose, and then sent her on with no care to inform her family. You’d think that’s it right? Absolutely not. They then only called my in-laws the following day to inform them that they would hold her room for only $500/day for every day that she is gone. Wow. How thoughtful of them. My family told them they would be up later that day to get her belongings because if she does get a miracle and leaves the hospital, she definitely will not be returning to Sun Terra. If your loved ones are in their care, I suggest not leaving their side!
Chris Cavarretta
Awesome building, matching awesome staff and great care provided.
12 more residents rated this community with an average of 3.5 stars
Families love this community. See if it’s the right fit for you.
Pricing
$8,669 – $9,733/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Monthly costs range from $8,669 to $9,733, positioning Sunterra Springs as a mid- to higher-priced option relative to local averages. The community’s smaller size and higher staffing levels suggest a value proposition centered on personalized care and quality rehabilitation services, though some families question billing transparency and room-holding fees during hospital stays.
Location & Neighborhood
19200 E 37th Terrace S, Independence, MO 64057, United States
Get DirectionsAbout the Area
Situated in Independence, Missouri, Sunterra Springs Independence is part of a community with a median income of about $70,000 and a life expectancy near 79 years. The area offers a mix of cultural diversity and accessible local amenities, including medical specialists and pharmacies within a few miles. The neighborhood supports an active lifestyle with nearby dining and places of worship, contributing to a well-rounded living environment.
Nearby Attractions
- Twin Peaks Restaurant
- Corner Cafe
- Beacon Heights Community of Christ
Public Transportation
- Local bus routes serving Independence, MO
- Accessible transportation services provided by the community
Questions & Answers
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