The Brook at High Falls Nursing Home and Rehabilitation Center

My best friend's grandma was treated extremely poorly. The facility is dirty, the staff are negligent, and the food is awful. Giving a patient who is to stay away from sugar a donut, piece of pie, and apple juice is beyond me! This place needs to be shut down or needs new management. They also refused to call 911 when her grandma needed care. Luckily, my friend pushed and pushed to get her grandma to the hospital to get the care she needed. This place needs to be reported for negligence to their patients, and people need to be fined and held accountable. ZERO STARS.

My grandmother was placed at The Brook at High Falls after a stroke, and her care there was unacceptable and unsafe. She is diabetic with a history of blood clots and lymphedema. Despite this, she was repeatedly served donuts, juice, pie, pasta, and other high-sugar/high-carb foods. Staff gave her large doses of insulin without clearly documenting or explaining it, and her blood sugar spiked as high as 351. She complained of severe pain in her left leg and feet for hours, but staff only gave her Tylenol and did not provide appropriate lymphedema care (no compression wraps, no thorough exam of her feet). We had to call 911 ourselves after the facility initially refused to call EMS or allow transfer to the hospital. Only after persistent calls did EMS finally come and take her to Strong Memorial Hospital. The environment was also unclean and uncomfortable, with strong odors and poor monitoring. Staff could not even tell me what she had eaten for meals, which is critical for a diabetic patient. This is not just poor service — it is neglect. Families should be aware before placing a loved one here. We are filing formal complaints with the NY Department of Health.

Well my complaint is that the place is very under staffed and ones that are there are over worked. There are residents that need more attention then others and that are lacking the care they need.im not blaming aides im blaming that they should have more help so someone isn't waiting to be changed as there sitting in wet or soiled diapers or bedding..they shouldn't have to sit in there room or bed because there is anyone to help.people are falling because no one comes fast enough when they push button for help because there isn't enough help they are attending others or on break. There should at least be 3 aides on at all times.not have 1 aide doing most of work.one more complant as of today finding out my moms bed was taken because she was taken to hospital as she fell and on observation at hospital. No phone calls stating that happened and still has stuff there and was told no bed available from hospital she is at.i am beyond angry and disgusted that they would do something like that.i also called left message no call back from this place.my mom has lots of things there. So all her rehabilitation will go down tbe drain because of this.