The Enclave at Gilbert Senior Living

Absolutely Disappointed – Do Not Recommend the Independent Living Side I placed my family member at The Enclave in Gilbert with the hope that as their needs progressed, they could remain in a consistent, stable community. Sadly, the Independent Living side has proven to be completely subpar and not at all what was promised. The staff shows little to no concern for independent residents. Apartments are not cleaned as agreed upon in the lease, and any maintenance requests require multiple follow-ups—usually 4 to 5 calls or more—just to get basic issues addressed. The sense of urgency or care simply isn't there. It often feels like the only priority is collecting rent each month. Staff turnover is another huge red flag. From the front desk to accounting to the director’s office, it feels like a revolving door. Continuity and reliability are clearly not part of the culture here. One of the most disturbing moments was when I called for a welfare check on my family member and was flat-out told by the front desk that they "could not leave the desk" and that since the residents were independent, "the staff doesn’t care." That comment alone was shocking and deeply upsetting. No one in a caregiving environment should ever say such a thing. I sincerely hope the Assisted Living and Memory Care sides offer a higher standard of care, but based on this experience, I have no confidence in the community as a whole. I will be relocating my loved one immediately. If you’re considering The Enclave for independent living, I urge you to look elsewhere. The lack of follow-through, care, and basic respect for residents is inexcusable.

I have been researching communities for a long time and I wanted to share my thoughts about my communication with Teddy. He is one of the best if not the best I have talked to about knowledge of the community he represents. He is very knowledgeable, transparent and understanding. I do have one constructive comment for the Spectrum model. They do need to offer a complimentary stay of at least one night if they are truly proud of what they offer.

This is a very nice facility. Everyone is friendly and the facility is clean and bright. I would recommend putting this facility on your list when looking for independent living or assisted living.