The Gables Of Jacksonville

I tried twice this year to get my mother assessed for placement in Gables memory care program. Initial contact was professional and encouraging, however, follow up information or decisions was incredibly hard to get. Ellis McDonald ended up brushing me off with a vague voicemail stating that the "regionals" said they were unable to place her - no reason why, no follow-up phone call, just nothing. When I first contacted him a couple weeks ago and told him how I had been treated by Nick, the person that was in his position in January, Mr. McDonald apologized how my case was handled, but then ended up treating me the same way!! Communication is a huge problem with this facility. I would think twice before entering into an agreement with them.

When I first entered the community I knew this would be a place I wanted to work. The staff was so attentive, and the residents seemed extremely happy and they welcomed me as well

The Gables was recommended to me by a friend who had recently placed her mom in the Memory Care unit and has been very pleased. I did a tour with Ellis, who was great. He walked me through the facility, answered all my questions and frankly was just a nice person to talk with - not super salesy or high pressure which is a big turnoff to me. The facility is lovely - bright, cheery, and tons of staff everywhere - which you don't always see in other facilities due to turnover. There's a good energy there that was appealing. Unfortunately, circumstances with my mom kept me from moving her to The Gables, but my overall impression was great.