The Heights of Summerlin
$1,774 – $6,475/mo
Starting price
Assisted Living
Care types
Shared, Private
Room options
Yes
Wheelchair access
About The Heights of Summerlin
The Heights of Summerlin provides a range of senior living options including skilled nursing, rehabilitation, hospice, and retirement care in the Summerlin neighborhood of Las Vegas. The community supports residents with mobility assistance, medication management, and daily living help, complemented by amenities like arts rooms, walking paths, and a barber/salon. Its location offers easy access to local conveniences such as pharmacies and dining. While the community aims to foster engagement through activities like movie nights and garden spaces, families should consider mixed reviews regarding care consistency when evaluating this option.
Our Care Approach
The community provides nursing and rehabilitation care with a focus on mobility support, medication management, and daily living assistance. While some staff demonstrate professionalism and personalized attention, reviews indicate variability in care quality and responsiveness, suggesting challenges in consistent care delivery.
Family Experience
Families experience a range of interactions; some appreciate staff warmth and communication, while others face frustration due to slow responses and poor discharge coordination. Visits are sometimes brightened by caring staff who engage with residents, but overall family satisfaction is inconsistent.
Care & Services
Services and care programs available at The Heights of Summerlin.
Medical Care Services
Includes nursing support, medication management, and health monitoring, though some reviews report lapses in timely medical attention.
Personal Care Services
Assistance with bathing, dressing, transfers, and continence care is provided, but some families report neglect in these areas.
Specialized Care
Rehabilitation services are available with positive feedback for physical therapy staff; however, memory and behavioral care are not offered.
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Living Environment
Cleanliness & Maintenance
Mixed reports with some families noting cleanliness issues, unpleasant odors, and rundown rooms, while others do not mention these concerns explicitly.
Atmosphere & Community Feel
Some residents and families describe a friendly and supportive atmosphere with engaging activities, but others report a lack of compassion and poor staff morale affecting the environment.
Safety & Security
Safety concerns arise from reports of neglect such as unattended medical needs and delayed responses, though no formal penalties or fines have been recorded recently.
Amenities
Reviews
Based on 181 reviews
Reviews for The Heights of Summerlin reveal a divided experience: many praise attentive and skilled rehabilitation staff and some nurses, highlighting positive personal care moments. However, a significant number of reviews express serious concerns about neglect, poor management, slow response times, and unsanitary conditions, leading to dissatisfaction and distress among families.
- Skilled and attentive rehabilitation team led by staff like Errin
- Nurses such as Benivia praised for responsiveness and care
- Supportive and friendly staff interactions reported by some families
- Reports of neglect including untreated bed sores and dehydration
- Slow or unresponsive call button service
- Concerns about poor facility cleanliness and management communication
Latosha Randle
Not worth the money rooms run down, aides are lazy, staff will let lights stay on for a hour or more before answering.i l was discharged with a iv in my arm
Drew's Performances
Update: My dad did not recover, and passed away within a week of my previous post. He was septic, due to a neglected suprapubic catheter. The only good to come of this, is that he didn't have to return to The Heights. Do not place anyone in this facility! Neglect and abuse barely describe what I’ve seen here. My dad is currently in the ICU after being severely neglected at this facility. I was complaining all day of him having a fever, lethargy and loss of words, and his nurse never once examined him. Just kept saying he had called his dr, who never came in to check on him. By the afternoon, we called an ambulance when my dad was unconscious, had a 107 fever and literally just about died. I just saw his back side, and his entire backside, and halfway down the back of his thighs is “moisture damage” (bed sores) from sitting in soiled diapers. I am livid.
Donna Russell
ERRIN and his team Jessica and Alley did a fantastic job getting me back on my feet after a fractured femur They had to deal with 50 year old hollow point bullets in both of my shoulders while trying to get my strength back,Errin was so attentive knowing about my shoulders he saw me crying from shoulder pain then he directed team how to get my rehab and not torture my shoulders ,he is so skilled and professional, I can't thank him and team enough .I am home now and doing great thank you again forever grateful. I was there 6/10 to 7/10 Donna Russell .
36 more residents rated this community with an average of 3.7 stars
Families love this community. See if it’s the right fit for you.
Pricing
$1,774 – $6,475/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing ranges from $1,774 to $6,475 monthly, below the Las Vegas area average, which may appeal to budget-conscious families. However, mixed reviews about care quality and facility conditions suggest families weigh cost savings against potential risks in service consistency.
Location & Neighborhood
About the Area
Located in the well-established Summerlin area of Las Vegas, The Heights of Summerlin benefits from proximity to essential services like pharmacies and casual dining options. The neighborhood combines residential calm with accessible urban amenities, supporting residents' daily needs and occasional outings.
Nearby Attractions
- CVS Pharmacy
- Starbucks (4 miles away)
- McDonald's (within 1 mile)
Public Transportation
- Local bus routes serving Summerlin area
- Accessible transportation services provided by the community
Questions & Answers
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