The Hurlbut
$7,000 – $11,000/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About The Hurlbut
The Hurlbut provides skilled nursing and hospice care in Rochester, NY, focusing on rehabilitation and long-term support. Known for its dedicated nursing staff, the community emphasizes attentive care for residents recovering from surgery or managing chronic conditions. While the facility shows signs of aging and challenges with staffing, many families appreciate the compassionate efforts of the caregivers who strive to maintain dignity and comfort. Residents have access to a variety of amenities including arts and fitness rooms, outdoor walking paths, and scheduled activities that encourage engagement. The location offers convenient access to medical centers and local conveniences, making it a practical choice for families seeking comprehensive nursing care.
Our Care Approach
The Hurlbut emphasizes skilled nursing with 24-hour supervision and rehabilitation services. Staff demonstrate commitment to resident dignity and comfort, often working extra hours to compensate for shortages. Hospice care is available, though some families report variability in care consistency and responsiveness.
Family Experience
Families often note the dedication of staff and their genuine care for residents, especially during rehabilitation. However, some express frustration with communication gaps, inconsistent care quality, and facility conditions. Visits reveal a mixed experience, with appreciation for staff kindness but worries about understaffing and hygiene.
Care & Services
Services and care programs available at The Hurlbut.
Medical Care Services
Includes 24-hour skilled nursing, medication management, chronic disease monitoring, and hospice care.
Personal Care Services
Assistance with daily living activities such as bathing, dressing, mobility support, and incontinence care.
Specialized Care
Short-term rehabilitation following surgery or illness; hospice services for end-of-life care.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Several reviews describe the facility as outdated and in disrepair, with issues such as broken furniture, pest infestations, and general uncleanliness affecting resident comfort.
Atmosphere & Community Feel
Despite challenges, staff efforts create a caring atmosphere where residents feel respected and supported, with activities and social programs offered to engage them.
Safety & Security
Concerns about medication administration errors and insufficient staffing raise safety issues, though hospice care and nursing oversight are present.
Amenities
Reviews
Based on 33 reviews
Reviews for The Hurlbut reveal a divided experience: many praise the kindness and professionalism of the nursing staff, especially in rehab services, while others report serious concerns about cleanliness, staffing shortages, and care consistency. Positive feedback highlights compassionate, patient-centered care, but negative reviews frequently mention facility maintenance issues, medication errors, and understaffing impacting resident well-being.
- Staff are professional, kind, and attentive during rehab stays
- Caregivers show compassion and patience even when short-staffed
- Nursing staff work overtime and support each other to cover shifts
- Reports of pests and poor cleanliness in the facility
- Medication errors and inconsistent care noted by families
- Understaffing leads to delayed responses and resident neglect
Suzanne Calia
i cannot say enough good things about my loved one's stay here for rehab. The team assigned to him was truly wonderful on every level..professional, kind and attentive. He grew strong enough to go home.
QuaQua life story
If I could give this place no reviews at all I would but had to give a one start just to leave a review they are nasty though and through they have rats ,bedbugs ,roaches and ants all over the place they treat they staff like they disposable after over working them. They expect the staff to not build relationships with the residents. The administration there doesn’t give out any bonuses because they use the left over money for trips. When the building is short staffed the supervisors nor the nurses like to help out. It’s times where residents lights are going off for hours due to it being so short staffed. It’s time where residents will be wet for a whole shift. The hurlbut is just a bad place to send a love one they don’t care about anyone it’s all about money with them. It’s residents that’s ending up with bed sores residents falling out of beds and wheelchairs because it’s nobody there to help
Cindy Borzilleri
My Mom was there from March - July this year. I was very hesitant since the place is very old and run down in some areas, but it was the only option. The staff is amazing! Cannot say enough about how caring, patient and respectful they all were. My Mom could not stand on her leg and was in bed most of the time. Everyone made her feel comfortable and not embarrassed. The compassion they felt for her was amazing. Everyone chips in to care for the patience when short handed. All the nursing facilities are under staffed, but I was impressed with how they all covered for each other when possible. The only reason I didn't give a 5 star is due to the food, which wasn't always the greatest and the wait at times due to being short staffed. She had been in 2 other facilities in the past and both had the same 2 issues. The amazing staff is why I would recommend The Hurlbut.
12 more residents rated this community with an average of 4.3 stars
Families love this community. See if it’s the right fit for you.
Pricing
$7,000 – $11,000/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing ranges from $7,000 to $11,000 monthly, reflecting skilled nursing and hospice services. While the community offers extensive amenities and care programs, reviews suggest families weigh the cost against concerns about facility condition and staffing levels.
Location & Neighborhood
1177 E Henrietta Rd, Rochester, NY 14623
Get DirectionsAbout the Area
Located on East Henrietta Road in Rochester, The Hurlbut sits near medical facilities like the URMC Sawgrass Surgical Center and local pharmacies. The area provides convenient access to dining and shopping options, blending healthcare accessibility with everyday conveniences for residents and families.
Nearby Attractions
- URMC Sawgrass Surgical Center
- Wegmans Pharmacy
- Jay's Diner
Public Transportation
- Local Rochester bus routes along East Henrietta Road
- Regional transit connections via Monroe County Transportation
Questions & Answers
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