The Neighborhoods At Quail Creek

The loving and caring staff of Quail we are wonderful. They provide attentive care, a variety of services and good food that help take care of our senior parents in a time of need a great place to be.

My father was moved there for barely 48 hours from mercy hospital and within those 48 hours he came down with cellulitis, and pneumonia. He hadnt even been there for a few hours when the facility was calling my father's emergency contacts wanting payment. Im so glad my father was sent back to mercy hospital and I was able to place him elsewhere for his rehab and recovery process. All this place was concerned about was receiving their co payment of $40 for a 48 hour stay and they also tried saying that my father had used his 21 days that his Medicare plan alots for, in my opinion to milk the full co payment from my father who is on a fixed income. Thank god for the case worker at mercy who helped me get the situation under control and figured out. Then quail creek had the gall to say "we won't take him back without receiving the full $400 some odd dollars co payment up front". NOPE. I told the case worker at mercy ABSOLUTELY NOT, that my father was NOT going back to a place that lacked empathy, proper communication skills, and only cared about money. If you had a good experience with them, good for you, but I for one will NEVER allow another family member to be sent there ever again.

I want to say, that all the employees, seem to really care about their patients. Quail Creek is very clean, the atmosphere is very good. They serve well balance meals. I GLAD WE CHOOSE THE NEIGHBORS AT QUAIL CREEK. NATHAN C. CYNTHIA S.