The Pearl Nursing Center of Rochester
$3,400 – $7,300/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About The Pearl Nursing Center of Rochester
The Pearl Nursing Center of Rochester provides 24-hour skilled nursing care for older adults who need medical support beyond what’s possible at home. Located on Portland Avenue, this facility is designed for short-term recovery stays, offering services like wound care, medication management, and help with daily activities. While some staff members are praised for their friendliness and teamwork, families should be aware that reviews highlight significant concerns about cleanliness, food quality, and management responsiveness. The community does offer amenities such as meal service, housekeeping, and social activities, but the overall environment receives mixed feedback from residents and visitors alike.
Our Care Approach
The Pearl Nursing Center of Rochester focuses on 24/7 skilled nursing care, including medical treatments and assistance with daily living. Staff are described as hardworking and, in some cases, genuinely caring, but reviews suggest that care quality can be inconsistent due to staffing shortages and leadership challenges. The facility’s approach appears more transactional than holistic, with limited emphasis on emotional or social support beyond basic medical needs.
Family Experience
Families report a mix of experiences: some appreciate staff who go out of their way to answer questions and show genuine care for residents, while others describe frustration with unreturned calls, poor communication, and a lack of responsiveness to concerns. Visits can feel reassuring when staff recognize and warmly greet residents by name, but overall satisfaction is tempered by facility conditions and management issues.
Care & Services
Services and care programs available at The Pearl Nursing Center of Rochester.
Medical Care Services
24-hour skilled nursing care, medication management, wound care, and general medical monitoring are provided. The facility is equipped for short-term recovery stays with access to necessary medical treatments.
Personal Care Services
Assistance with activities of daily living such as toileting, dressing, and grooming is available. Housekeeping and laundry services are also offered.
Specialized Care
No specialized memory care, behavioral care, or rehabilitation services are indicated in the provided data. Therapy services are not specifically mentioned.
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Living Environment
Cleanliness & Maintenance
Multiple reviews mention persistent issues with cleanliness, including unpleasant smells and visibly dirty conditions, particularly on the second and third floors. Some note the first floor is in better shape, but overall maintenance is a recurring concern.
Atmosphere & Community Feel
The social environment is described as stressful by some, with limited gratitude or support from leadership. However, a few residents and visitors mention positive interactions with caring staff members, suggesting pockets of warmth amid broader challenges.
Safety & Security
Entry is monitored by camera, but the honor system for health screening is noted as unreliable. There are reports of staff sometimes being absent from the lobby, allowing unauthorized entry. No specific safety incidents are detailed in the provided reviews.
Amenities
Reviews
Based on 90 reviews
Reviews for The Pearl Nursing Center of Rochester are sharply divided, with a large number of 1-star ratings highlighting issues like poor cleanliness, unresponsive management, and inadequate staffing. Positive comments focus on individual staff members who are caring and supportive, but these are overshadowed by frequent complaints about the facility’s condition and leadership. Families and employees alike mention challenges with communication and a stressful atmosphere, though a few note genuine care from certain team members.
- Some employees are supportive and show great teamwork
- Staff can be warm, friendly, and genuinely care for residents
- Helpful and friendly faces among the care team
- Poor cleanliness and strong unpleasant odors, especially on upper floors
- Unresponsive management and HR, with limited support for staff concerns
- Food quality and overall facility maintenance are frequently criticized
kellie prevost
Some of the Employees are awesome to work with they show support and they have great teamwork.
Keane Posner
The Pearl Nursing Home staff is always warm, friendly and caring and the residents are getting premium care I appreciate all the hard work everyone is doing there.
David Green
Great staff friendly
27 more residents rated this community with an average of 2.9 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,400 – $7,300/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With no specific pricing information available, it’s difficult to assess value directly. However, the combination of significant negative feedback on cleanliness, food, and management, alongside some positive remarks about individual staff, suggests families should weigh care needs against these reported challenges. The facility’s amenities and around-the-clock nursing are potential benefits, but the overall environment may not meet expectations for all families.
Location & Neighborhood
About the Area
The Pearl Nursing Center of Rochester is situated on Portland Avenue in Rochester, NY, a residential area with access to local services and amenities. The neighborhood is typical of an urban setting, offering convenience for families visiting loved ones, though no specific local landmarks or unique features are highlighted in the available data.
Nearby Attractions
- Local parks and green spaces
- Rochester Public Market
- Strong Memorial Hospital
Public Transportation
- Rochester-Genesee Regional Transportation Authority (RGRTA) buses
- Accessible taxi and ride-share services
Questions & Answers
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