The Rio at Mission Trails

My positive impression started at the entrance . I was greeted by an employee “Jennifer “ she introduced herself with a smile and is an example I can without reservation recommend this facility as a great place to work. Most importantly a place where I could place my loved ones or myself should the need occur.I addition the nursing staff is cohesive and supportive of each other ,DON ,ADON,Charge nurses, CNAs. Last and certainly very important ,the Dietary staff , alternate choice at meals , nicely presented. Sheila A.

This facility is absolutely unacceptable. The staff is extremely inattentive—often seen sitting around on their phones, laughing, and not paying attention to the residents. My grandmother was there for just 22 days, and each time we visited, we found her in distress—lying sideways with her feet hanging off the bed. Despite repeatedly asking staff to change her or provide basic care items like washcloths, nothing was done. They would say, “Okay, we’ll take care of it,” but hours later, her condition would remain unchanged. It felt like they kept her sedated just to avoid dealing with her. On our last visit, we found out her blood sugar was at a dangerously high level—548. When we asked why nothing was being done, the response was simply, “She’s fine, we gave her insulin.” But she was unresponsive, had a UTI, and still received no fluids or antibiotics. They were clearly neglecting her medical needs. We had to request that she be sent to the emergency room. By the time she got there, her blood pressure had dropped dangerously low. She’s now in the ICU, diagnosed with kidney failure, a UTI, and high potassium levels—multiple life-threatening conditions that were completely ignored by this facility. The doctors told us that had we not brought her in when we did, she might not have survived. I don't recommend this place. Most of the staff appear lazy, inattentive, and completely unconcerned with the wellbeing of their patients. Please do your research before trusting a facility with the care of your loved ones. This place nearly cost my grandmother her life.

Do not send your loved one here. Our family placed a relative in this facility for rehabilitation after a stroke, and the level of care was deeply disappointing and dangerous. She developed a severe urinary tract infection and extreme dehydration — clear signs of neglect. Her blood sugar was allowed to rise to a life-threatening 538, and no one noticed or acted until it was almost too late. The staff failed to monitor basic needs, and we believe her current critical condition is a direct result of their negligence. What was supposed to be a recovery turned into a fight for her life. If you love your family, please do your research and think twice before choosing this place. They are not equipped to provide the care that vulnerable patients truly need.