The Windsor At Ortega
$3,975 – $4,325/mo
Starting price
Memory Care
Care types
1 Bedroom, Shared, 2 Bedroom
Room options
Yes
Wheelchair access
About The Windsor At Ortega
The Windsor At Ortega brings a sense of closeness and attentive care to Jacksonville’s Southwest neighborhood, where residents live in a setting that feels more like a home than a facility. With fewer than 18 residents, each person receives personalized attention from a team praised for their warmth and proactive communication. Days here are filled with fresh, chef-prepared meals, engaging activities like movie nights in a private theater, and relaxing moments in a landscaped courtyard. The community’s innovative memory care programs stand out, offering tailored support for those with Alzheimer’s or dementia. Families appreciate the peace of mind that comes from 24-hour care, regular health updates, and a staff that goes above and beyond. Highlights: Small, intimate setting fosters close relationships; chef-driven dining with healthy, fresh options; innovative, individualized memory care programs.
Our Care Approach
The Windsor At Ortega emphasizes individualized care, with staff tailoring support to each resident’s needs and preferences. The community’s memory care programs are especially noted for their innovative, resident-centered approach. Families trust the judgment and responsiveness of the nursing team, who are praised for their professionalism and empathy.
Family Experience
Families report feeling welcomed and supported, especially during transitions and health crises. Staff are described as communicative, compassionate, and skilled at putting both residents and relatives at ease. Many express gratitude for the peace of mind that comes from knowing their loved one is in good hands.
Care & Services
Services and care programs available at The Windsor At Ortega.
Medical Care Services
24-hour nursing care, medication management, and health monitoring are standard, with staff praised for their responsiveness during health scares.
Personal Care Services
Assistance with bathing, dressing, mobility, and daily activities is provided by a dedicated care team.
Specialized Care
Innovative memory care programs are tailored to residents with Alzheimer’s or dementia, focusing on maintaining dignity and independence.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Reviews consistently mention a clean, well-maintained facility, with families noting the building is always in great condition.
Atmosphere & Community Feel
The small size creates a close-knit, friendly environment where residents are known by name and staff foster a sense of belonging.
Safety & Security
24-hour care and emergency call systems provide reassurance, though specific security details beyond staffing are not detailed in the reviews.
Amenities
Reviews
Based on 71 reviews
Families consistently highlight the caring, attentive staff and the clean, well-maintained environment. Many mention significant improvements in their loved one’s well-being after moving here, with particular praise for the personalized attention in a smaller community. While most feedback is glowing, a few reviews note concerns about front desk staff professionalism.
- Staff are caring, attentive, and proactive with communication
- Clean, well-kept building and pleasant atmosphere
- Food quality and variety receive frequent praise
- Some complaints about rude or unprofessional front desk staff
- Limited negative feedback on care or environment
Sue Ann Dahl
Wanted to give a loud shout out to this facility. I moved my husband to this facility in April after being in another facility. Jennifer was absolutely wonderful in helping me with the transition. My husband has Alzheimer’s that was progressing quickly. Jennifer “held my hand” as I had to make life changing decisions. In May, she helped me make the decision to place him in hospice care. He died while in hospice. I could not have made all the decisions without the help of Jennifer and wonderful staff! Kudos to everyone!!
Arianne Smith
I moved my dad to The Windsor at Ortega about 6 weeks ago after two years at another facility, and I truly wish I had made the change sooner. The difference has been night and day. The smaller, more intimate environment (less than 18 residents) means my dad gets the personalized attention he deserves. The staff is incredible—caring, attentive, and proactive. Recently, my dad had a health scare, and they immediately contacted me to keep me informed and put a plan in place. When I visit, he’s always engaged, clean, and happy. I’m no longer worried about his care. Plus, the food is top-notch with fresh fruits and healthy options. I’m so grateful for The Windsor at Ortega and the peace of mind they’ve given me. Highly recommend!
Quanteria Eason
The lady who answer the phone is very rude and unprofessional she does not need to answer the phones at all!
18 more residents rated this community with an average of 4.4 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,975 – $4,325/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs starting around $4,000, The Windsor At Ortega offers a balance of personalized care, chef-prepared meals, and a full slate of amenities. Families who value a small, attentive setting and strong memory care support may find the price reflects the quality and depth of services provided.
Location & Neighborhood
About the Area
Set on Roosevelt Boulevard in Jacksonville’s Southwest area, The Windsor At Ortega is close to shopping, dining, and top medical facilities. The neighborhood offers convenience and accessibility, with essentials like pharmacies and doctors’ offices nearby.
Nearby Attractions
- Timuquana Country Club
- Local beaches
- Winn-Dixie pharmacy
Public Transportation
- General transportation services provided by community
- No specific public transit details in provided data
Questions & Answers
Community Updates
Latest News
2025-09-05T18:42:04.000Z
Knowledge is power and you’ll feel empowered as you join us at The Windsor at Ortega to learn all about Medicare options and changes coming in 2026. Bring your questions, a notebook, and a pen so that you can take what you learn with you. We are thrilled to welcome an expert on all things Medicare, Bill Green. He’ll guide you through common questions as well as things you never even thought to ask. RSVP to save your seat at this informative and educational seminar. Guest Speaker: Bill Green Certified Medicare Insurance Planner® Founder of Green Insurance Agency
2025-09-05T18:41:05.000Z
Knowledge is power and you’ll feel empowered as you join us at The Windsor at Ortega to learn all about Medicare options and changes coming in 2026. Bring your questions, a notebook, and a pen so that you can take what you learn with you. We are thrilled to welcome an expert on all things Medicare, Bill Green. He’ll guide you through common questions as well as things you never even thought to ask. RSVP to save your seat at this informative and educational seminar. Guest Speaker: Bill Green Certified Medicare Insurance Planner® Founder of Green Insurance Agency
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