The Woodmark at Uptown

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $7,000 went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful, leaving my grandfather — an elderly, vulnerable resident — and our family to deal with the financial and emotional fallout on our own. The lack of care, oversight, and responsibility is unacceptable. Families trust assisted living facilities to protect their loved ones, not to expose them to theft and exploitation. I believe in karma — good and bad — and I know this will come back around to those who allowed or committed this. In the meantime, I cannot recommend this facility to anyone looking for a safe and trustworthy place for their family member.

The employees of Woodmark give their time and care to the families they serve like they were their own. The food, the cleanliness, the willingness to answer any questions or accommodate my family’s special concerns has really made all the difference!

If you're in need of a deeply caring and professional memory care facility, Woodmark At Uptown is highly recommended by myself and my family. After a trip to the ER, an extensive hospital stay, and 20 days in a rehabilitation center, our only choice was to place Mom in a memory care facility. She had lost most of her walking ability, lost most of the weight she'd gained, and was severely depressed. None of us felt qualified to care for her at home. After several weeks of researching and visiting many centers, we were given Woodmark as a potential choice. Upon speaking to Julie Elison, the director, over the phone, I immediately contacted one of my brothers, and he visited the facility. Both of us felt very comfortable with every aspect involved in placing Mom in a center. After consulting with the rest of the family, we made the best decision we could have made for Mom! She spent exactly two months there and she made friends with all of the staff immediately! She did find a few friends within the center. Mom has become a bit of a loner. In these two months, she came back to life. She joined in the activities and started eating and sleeping better. She got well enough physically, that we brought her back home. She still has Alzheimers and that will continue to deteriorate, but she's even started making her own oatmeal and coffee in the morning, again. Woodmarks staff is extremely professional and caring. They get to know your loved one quickly and are so gentle with them. We were and still are 100% confident that she got the best care possible there at Woodmark. The facility itself is beautiful, the patios are a plus, the food is great, and the atmosphere is always positive.🍃🌿🌷