Tuscany Village Nursing Center

My mom received the worst care. First, she was not getting turned at night. Second, my mother accidentally spilled her water in the night, & when I returned 12 hours later, mother had not had water for about 12 hours! The nurses aid… had pushed moms tray table away, preventing her from accessing it, which contained my moms cell phone and nitro pills. Mom needed her phone to communicate with the aid because she’s deaf and it has an app that helps her know what the aids say. The aid did not refill my mother’s water, either. In the morning, a new aid came and brought moms water 5 far away from where she was sitting, but mom could not reach it and can’t walk. I reported this to the nurse. But they said nothing to the aid. Her response was to me was that when older people are put to bed, that if they have water, they will need to urinate! The problem with this thinking, is that older people are often on dietetics and they are in a constant state of being dehydrated and need a lot of water to keep from having heart attacks & strokes! You cannot withhold water from elderly people! This is abuse! I had to go get the aid every night, to get her to turn my mom, & I refilled mom’s water myself. This should have been done by the aid. Once she came in and told me that she didn’t turn mom because she saw we were asleep. The aids should be turning the patients every two hours, no matter if they are asleep or not. This prevents bed sores. Next, your personnel in the cafeteria brought my moms food tray, and placed it five feet away from my moms reach, and did not place it on her tray table which was beside her! She can’t walk to get it. How much training does it take to know to put trays of food and full water cups next to the patient? It’s common sense. As well, your people do not come when the call button is pushed. I stayed all night there for a week, and I witnessed a certain aid shutting all the patients doors, ( so she could not hear them calling out for help) although she said it was so the light wouldn’t shine in, but that is what the curtains are for. There was no nurse either on the respite floor at night. I had to go get that same night aid, many times to help other patients who were crying out for help! One lady was needing to go to the rest room & the aid would shut her door. This lady didn’t know how to push the call button. There were other patients that did not have the ability to push a call button or call out, who I saw laying across the bed.. about to fall off! One guy who had a half a leg, was laying cross ways on his bed with no blanket and I saw another who look like he fell into bed. This is before she started closing the doors. She should not be shutting the doors because if a patient falls out of bed, she needs to be able to hear them calling and needs to be in her hallway working, & paying attention and not at a different floor talking! Your nursing home respite care is the place of incompetence, in my opinion. I was afraid to leave my mother there! No one came into her room for hours at a time. They sometimes ignored her when she asked for help. The patients on the respite floor are left to themselves, with not much care. If they fell out of bed, were choking, had to go to the bathroom, were cold, or thirsty, the aid was often gone, and no nurse was on this floor either at night shift. Your nurses should be overseeing your aids. It’s their job to make sure the aids are doing their jobs & that is not happening. I will not recommend your place to anyone! I was very afraid for my mother’s life. I will say that the food was fine, and the cleanliness was good, & the people were nice, but just not well trained at all & did not have wisdom on knowing how to deal with patients.

They took such good care of my mom while she was in skilled nursing, thank you to all the staff

The nursing staff is great, they took care of my mom in skilled nursing, they treated her with kindness and respect