Village Concepts of Burien - El Dorado West

Village Concepts has been amazing for our family. On the tour(s) (we came back a few times), we felt great energy coming from everyone. Our first contact was Richard the marketing director who was honest, open, professional and fun. The one thing that stood out was that he invited us right in to the Memory Care section. In other places, it’s been only a closed door, shrouded in mystery. This spoke volumes to me and gave us a good idea of what life is like there. We came back two more times with various members of our family and got the same vibe every time. It wasn’t just Richard! Malorie, his counterpart is also amazing as is the entire front desk staff, as well as everyone we passed in the hall were welcoming and wonderful. They encouraged us to visit other places and pick the right fit for us. We did and came right back to El Dorado. The process was smooth though of course lengthy. They were there, communicating every step of the way. Of course you roll the dice somewhat with any decision like this and don’t really know until you have moved in what it is going to be like… The caregivers here are second to none, which solidifies our decision every single day. They care for my mother like family and are in contact with me as primary contact anytime it’s needed. They show me every day that we made a great decision. Coral, the director Has answered my every question and concern, Listens to and feedback graciously and makes time for us whenever needed. Matt in Finance called me for some money related stuff and made sure to start the call with "everything's fine with your mom, I just have this bank stuff to talk about!" What a thoughtful approach. Daisha, The activities director treats all residents with kindness And gets feedback from the residents to inform what activities will be featured. There are so many great activities. Sometimes it is hard for my mom to choose! Semco, the head of maintenance, has been worked there 22 years and provides service with a smile almost before you can ask for it. He takes the residents to lunch once a month. Last but not least, the food! Always a controversial topic In a retirement home. Nigel, the award winning head chef, hosts Tastings with the residents and lets them inform the menus! He and his team are creative and also so caring. This place is well run, feels homey and welcomes guests at any time. I can’t say enough good things. It shows that it’s a family business started by folks who wanted great care for seniors! Highly recommend!!

My husband was admitted to memory care at Village Concepts (The Eldorado) in Burien this past Friday. My husband did not want to be there. It was painful for me to say goodbye to him knowing he was in memory care now. Three days later, my husband called me. He was excited to be there and already felt part of the community. The staff went out of their way to take an interest in him and make him feel special and appreciated. And I was kept informed daily on how Lynn was doing. Our entire experience from our first tour of the facility to admitting my husband was wonderful. What I experienced was warmth, kindness and empathy from marketing, and the front desk to the nursing staff. And best of all, I felt heard , and supported. And when asked how they could help my husband best during this transition I told them. They listened and they took action. My family and I are grateful to have this genuine support during a difficult transition. I want to especially thank Mallory for her ongoing support which has been stellar, April at the front desk, and Peter, the activities director, and the wonderful nursing staff. Peter swooped in and made my husband feel appreciated for his talents, worthwhile, and validated as an important and contributing part of the community.

We toured this facility with the hopes of qualifying for Medicaid long term care benefits for my dad. The building is well-kept and has just about every amenity you would wish for in an assisted living facility. Beyond having all your needs met, the staff seemed very engaged and the overall atmosphere of the place was very active and welcoming. There were plenty of activities to keep the residents happy, as well as multiple common areas to casually socialize or spend time on hobbies. The director took great care and time helping us navigate the transition from independent to assisted living. He was thoughtful and helpful throughout the process, and seemed to have pride in the history and reputation of this home. Though we were ultimately unable to place my dad here via Medicaid, I would have been very happy to live at El Dorado West based on our interactions with the staff and facility.