Waterford Grand Assisted Living and Memory Care

Do not be fooled by the “luxury” marketing. At nearly $10,000/month, residents deserve safety and compassion — instead, they get burnt food, missing narcotics without proper investigation or reports being made, and unsafe conditions such as a med tech who works in both assisted living and memory care selling street drugs to other staff. Management is heartless, caring more about appearances than their residents actual well-being. They claim to address problems but never follow through, and staff spend more time gossiping about each other or sitting on their phones than actually caring for residents. Toxic culture + poor care = a facility that should not be trusted. If I could give 0 stars I would’ve…

I had my mom in respite care. 2024 she enjoyed herself, but 2025 they hired a new person for the kitchen and the food went down hill. The time frame of a caregiver is over 20 minutes. They had pillows in the doors to outside after the doors are locked at night. Was not safe. My mother's care plan was not followed. She is wheelchair bound and needed assistance. One male caregiver told her she was a jerk over and over because she couldn't get into her bed and then he shoved her. Please consider what your loved one has needs for. This is not a place for people in wheelchairs. Way over priced for the care you receive.

This establishment is highly questionable. I would advise caution and refrain from placing any trust in this company. The state should initiate an investigation into their operations, as Dwight and Jill exhibit extremely poor conduct. Their treatment of their staff is unacceptable.