Waterford Place Assisted Living

Our mom just loves it there

Caring, personable and busy lifestyle. Facilities are well kept and there are multiple activities from which to choose.

Don't move to this facility unless you want your personal possessions stolen. My mother recently lived in both the independent and assisted sections. At both places several thefts occurred, including Godiva chocolates, a wig and glasses, both costing $300, a set of new towels, a quilt, 2 rings, and several items of new clothing. Most recently, the linens for her bed and art supplies were stolen right in front of her as she was dying. Administration will never admit that thefts are occurring. They refer to these as "losses". Nor do they bother to tell people what they are doing about it. I submitted a complaint over two weeks ago to administration. They are supposed to respond within 7 days, but I have heard nothing. What has occurred here is utterly disgusting. My mother shelled out $7,600 per month for this treatment. Also, the weekly cleaning that is promised for residents is not up to par. I complained at least twice about the noticeable dust and bathroom urine smell in her AL apartment. At one point, it looked like her place hadn't been cleaned in a month.