Wellbrooke of South Bend

Melissa was very helpful and answering all my questions and concerns I had about my mother.

My sister, my Uncle, and I take turns coming there to make sure my mother's being taken care of like she's supposed to be. One thing I have a hard time with is hygiene care. Numerous times that I've gone there. My mother's nails are dirty underneath the nail.polish. Or she isn't showered. She has to wait a long time to go to the bathroom. As she needs assistance. And even if we call there at night to ask them to make sure to put her hearing aids on the charger, quite often, It's not done, so in the morning without her hearing aids, she can't hear. So who knows how long she's going before we get there. That must be horrible for her. I realize they're understaffed, but that's not my mom's fault. She shouldn't have to suffer for that. The last couple of times i've went there.Everybody's in a crabby mood. Patients are all sitting around the nurse's station, falling asleep as if they are sedated. I will say the there's a chef named steven who is a saint. He really cares about the patients and it's consistent.

We had my grandmother at wellbrooke for almost a year after transitioning from assisted living to long term care. It was a big transition for her but the team at wellbrooke made it so much easier.Unfortunately we recently lost her and the team there was beyond incredible. They felt like family and during her last few days staff was with her every minute when family was not there. They all told us stories of her and how she was so special to them. I can’t say enough about this facility and the staff there!