West Hills Health & Rehabilitation
$3,900 – $6,000/mo
Starting price
Assisted Living
Care types
1 Bedroom
Room options
No
Wheelchair access
About West Hills Health & Rehabilitation
West Hills Health & Rehabilitation specializes in skilled nursing and rehabilitation services in Portland’s Maplewood neighborhood. Known for its extensive therapy programs—including physical, occupational, and speech therapy—the community supports residents recovering from surgery or illness with tailored treatment plans. The facility features lush gardens, inviting common spaces like a library and movie theater, and chef-prepared meals accommodating special diets. While the skilled nursing team strives to help residents regain strength and independence, families should note mixed feedback on communication and food quality. Open 24/7, West Hills offers a comprehensive care environment with a focus on restorative therapies and supportive amenities.
Our Care Approach
West Hills Health & Rehabilitation emphasizes skilled nursing and rehabilitation therapies tailored to individual recovery goals. The care team includes licensed nurses and therapists focused on restoring strength and independence. Despite this, some reviews suggest variability in care quality and responsiveness, indicating opportunities for improved patient advocacy and comfort.
Family Experience
Families often experience challenges with communication and responsiveness from staff, as noted in multiple reviews. While some appreciate the caring nature of nurses and therapy professionals, others report frustration with unreturned calls and lost packages. Visits are generally welcomed, and some families value the community’s pet visit accommodations.
Care & Services
Services and care programs available at West Hills Health & Rehabilitation.
Medical Care Services
24-hour licensed nursing, medication management, wound care, and discharge planning support resident health and recovery.
Personal Care Services
Assistance with daily living activities such as bathing, dressing, and mobility support is provided by trained staff.
Specialized Care
Rehabilitation therapies including physical, occupational, and speech therapy are tailored to individual recovery needs; hospice and respite care are also available.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility is generally clean and odor-free, with well-kept gardens and common areas, though some reviews imply room for improvement in daily care responsiveness.
Atmosphere & Community Feel
Residents benefit from a variety of activities and social spaces, including a library, movie theater, and walking paths, fostering engagement despite some reported staff attitude issues.
Safety & Security
Open 24/7 with licensed nursing staff on site, the community provides continuous supervision; however, some family feedback raises concerns about timely assistance and communication.
Amenities
Reviews
Based on 37 reviews
Reviews reflect a mix of positive and negative experiences. Many praise the therapy staff and nursing care for helping residents improve strength and mobility. However, several reviews highlight concerns about communication, food quality, and responsiveness, with some families reporting poor customer service and care issues. Overall, satisfaction varies widely, with about half of reviewers expressing strong approval and a significant portion reporting serious concerns.
- Therapy staff praised for professionalism and effectiveness
- Nursing team described as kind and knowledgeable
- Facility is clean and well-maintained with pleasant outdoor spaces
- Poor communication and unresponsiveness to family inquiries
- Concerns about food quality and meal service
- Reports of slow response times and neglect in personal care
Bob Young
Great SNF staff, including MJ, Samantha, Goodness, Vicky, & all the PT, OT, SpT folks.
Craig Harris
They were very nice and caring. McKayla was very nice , unfortunately she’s a Packer fan😉
Stacey Lazarus
My Mother is currently receiving "care" at this facility, after a joint replacement. It has been awful. On her 2nd day there, I received a call that they were sending her to the hospital with Heart attack symptoms. When she got to the hospital, the doctor read over her orders and realized that they had not been followed. She supposed to be getting Miralax, and they weren't giving it to her. Her "Heart Attack" symptoms were actually bad constipation. She has asked for things to make her more comfortable and basically told there is nothing that can be done. Also, the food is AWFUL. She was served a spoonful of frozen carrots for dinner, yesterday. Hospital food is better! This experience, after just a week of her being there, makes my heart break for the elderly that are there, who can't advocate for themselves. Facilities like this already have a bad reputation and they aren't making it any better. The only positive I can think of is, it doesn't smell bad and appears to be clean.
5 more residents rated this community with an average of 2.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,900 – $6,000/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With no specific pricing provided, value assessment relies on service scope and mixed reviews. The community offers comprehensive therapy and nursing services alongside amenities like chef-prepared meals and social activities, but inconsistent communication and food quality may affect perceived value for some families.
Location & Neighborhood
About the Area
Located in Portland’s Maplewood neighborhood, West Hills Health & Rehabilitation sits amidst lush greenery and gardens, offering a peaceful setting within an urban environment. The area provides easy access to medical facilities like the Portland VA Medical Center and local pharmacies, along with nearby cafes and restaurants for family visits and outings.
Nearby Attractions
- Portland VA Medical Center
- St John Fisher Church
- Local cafes and restaurants including Starbucks and McDonald's
Public Transportation
- TriMet bus routes serving SW Multnomah Blvd
- Portland light rail connections accessible nearby
Questions & Answers
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