Willowcrest
$3,200 – $6,700/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About Willowcrest
Willowcrest brings together skilled nursing, rehabilitation, and addiction treatment in a single location, right inside the Albert Einstein Medical Center campus. With 44 certified beds, this non-profit community focuses on round-the-clock medical support, including medication management, daily living assistance, and non-ambulatory care. Residents can choose from studio layouts and enjoy amenities like walking paths, a garden, arts room, and regular social events. The neighborhood is lively and diverse, with easy access to pharmacies, local physicians, and dining spots. Willowcrest stands out for its medical campus setting, comprehensive care services, and a calendar full of activities designed to keep residents engaged and connected.
Our Care Approach
Willowcrest’s care philosophy emphasizes medical support and daily living assistance, but reviews indicate inconsistent execution. While the facility aims to provide comprehensive services, families report gaps in medication management, wound care, and staff responsiveness, suggesting room for improvement in care delivery.
Family Experience
Families visiting Willowcrest often express disappointment with communication and care quality, though a few note positive interactions with specific nurses. Most describe challenges in getting timely medical attention and adequate support for their loved ones, with several mentioning they would not recommend the facility to others.
Care & Services
Services and care programs available at Willowcrest.
Medical Care Services
24-hour nursing, medication management, health monitoring, and access to a range of therapies including physical, occupational, and speech therapy
Personal Care Services
Assistance with bathing, dressing, transfers, and other daily activities; housekeeping and laundry services
Specialized Care
Rehabilitation services, addiction treatment, and non-ambulatory care; memory care and behavioral health services are not specifically listed
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Reviews consistently mention that rooms and bathrooms are often dirty, outdated, and poorly maintained, with limited privacy in shared spaces.
Atmosphere & Community Feel
While the community offers activities and amenities, reviews suggest a strained atmosphere due to staff shortages and resident dissatisfaction.
Safety & Security
The community provides 24-hour supervision and an emergency alert system, but reviews do not specifically address safety beyond general care concerns.
Amenities
Reviews
Based on 41 reviews
Willowcrest receives mixed feedback, with a low overall rating of 2.4 out of 5 from 41 reviews. Positive comments highlight a few caring nurses and a professional infusion center experience, but most reviews express serious concerns about staff attitude, cleanliness, and the quality of medical care. Families and residents frequently mention issues with medication management, room conditions, and lack of privacy.
- Some residents appreciated specific nurses for their kindness and professionalism
- The infusion center received praise for attentive and informative staff
- A few reviewers mentioned liking certain caregivers by name
- Many reviews describe rude, overworked, or inattentive staff
- Cleanliness and maintenance of rooms and bathrooms are frequently criticized
- Residents report delays in pain medication and inadequate wound care
Lone Wanderer
The place is horribly out dated. The staff are rude and short tempered towards patients. The rooms are filthy and cramped with 2 patients to a room with no privacy at all. The bathrooms are a disgrace and are poorly maintained. Willowcrest may be under Jefferson now, but it retained all of that classic Einstein health lousiness. Do not sent your loved ones here, it's an abomination to healthcare.
Grace Robert (Gracie)
Only liked a couple of nurses, I preferred Felicia. My night nurses weren't too bad, depending on who I had. My favorite night CNA, was Jasmin, Wish I had gotten her number. But those 2 were my favorite nurses in Willow Crest rehabilitation center. I liked having Felicia during the day, and Jasmin at night. Other than that, most of the nurses were very rude, and didn't do their job.
Eleanor Forte
Most Nurses are incompetent, inadequate, lack compassion and should not be doing healthcare.
12 more residents rated this community with an average of 4.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,200 – $6,700/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With no specific pricing information available, it’s challenging to assess value directly. However, given the frequency of negative reviews about care quality and facility conditions, families may want to carefully weigh the benefits of location and medical campus access against reported concerns about staff and environment.
Location & Neighborhood
About the Area
Willowcrest sits in the Olney-Oak Lane area of Philadelphia, a diverse and bustling neighborhood with African American cultural influences. The community is steps from Albert Einstein Medical Center, with pharmacies, local physicians, and casual dining options like McDonald’s and Panera Bread nearby. Parks and churches add to the local character, offering places for relaxation and community connection.
Nearby Attractions
- Albert Einstein Medical Center
- Local parks (exact names not specified)
- Nearby pharmacies and casual dining
Public Transportation
- SEPTA bus routes (exact lines not specified)
- Accessible by car with on-site parking
Questions & Answers
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