Windermere Memory Care
$4,390 – $4,625/mo
Starting price
Assisted Living
Care types
Shared, Private
Room options
No
Wheelchair access
About Windermere Memory Care
Windermere Memory Care in Northeast Pensacola focuses exclusively on memory care, providing a thoughtfully designed environment tailored for individuals with memory impairments. The community features bright, interconnected spaces with calming colors and minimal corners to reduce confusion and agitation. Staff members are recognized for their dedication and personal attention, often described as treating residents like family. The facility integrates Christian-based care options, supporting spiritual needs on-site. Amenities include a beauty salon, walking paths, resident-run activities, and community-sponsored events that encourage engagement and comfort. With 24-hour care and a focus on safety and dignity, Windermere aims to support residents’ independence while addressing their unique challenges.
Our Care Approach
Windermere emphasizes specialized memory care with staff trained to handle wandering, agitation, and other dementia-related challenges using innovative and patient-centered methods. The community supports residents’ spiritual needs through Christian-based care, aiming to treat each individual with dignity and respect while promoting independence.
Family Experience
Families generally appreciate the open communication and compassionate approach of staff, with several naming caregivers who made a positive impact. Visitors note a welcoming environment and smooth transitions for new residents. However, some families express frustration over safety incidents and responsiveness to concerns.
Care & Services
Services and care programs available at Windermere Memory Care.
Medical Care Services
While nursing care is not provided, the community manages medication and health monitoring tailored to memory care residents, with nearby medical professionals accessible.
Personal Care Services
Assistance with daily living activities such as hygiene, mobility, and meal preparation is available, supported by attentive staff focused on individualized care.
Specialized Care
Windermere specializes in memory care, employing innovative approaches to manage dementia symptoms, agitation, and wandering, alongside behavioral support within a secure environment.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Most reviews commend the facility’s cleanliness and well-maintained spaces, describing it as bright and meticulously cared for. However, some reports mention lapses in laundry hygiene and general upkeep.
Atmosphere & Community Feel
The atmosphere is described as calm and home-like, with a color scheme and layout designed to reduce confusion. Resident-run activities and community events foster engagement, while staff-resident interactions are often warm and respectful.
Safety & Security
While the community has measures to manage wandering and agitation, some reviews raise serious safety concerns, including incidents of residents escaping and one tragic event during a snowstorm. Families note the need for vigilant staffing and monitoring.
Amenities
Reviews
Based on 49 reviews
Reviews for Windermere Memory Care reveal a mix of strong praise and serious concerns. Many families highlight the caring, attentive staff and the clean, well-maintained environment, appreciating the personalized memory care and spiritual support. However, some reviews raise significant safety and hygiene issues, including reports of neglect and incidents involving resident safety. Overall, most families feel confident in the care provided, but a few caution about management and staffing challenges.
- Staff treat residents with dignity and personal care that feels like family
- Facility is clean, bright, and thoughtfully designed for memory care needs
- Christian-based care options and spiritual activities available on-site
- Concerns about unresponsive staff and inadequate hygiene management
- Reports of resident safety incidents, including escapes and neglect
- Some families experienced pressure to use strong medications and lack of sufficient staffing
E Cooley
We moved our mother into this facility after few options were left for her care. After her admission, it became apparent that they lacked the skilled care, and manpower to properly care for her. The staff were unresponsive and her hygiene went downhill. The place was never clean and her clothes seldom washed. There was an event where housekeeping washed the residents clothes in a cleaning solution not intended for clothes washing. Our mother developed a debilitating rash which never cleared up and she continued to decline. We moved her to another facility where she passed a few months later with a severe infection from her rash. If you love your parent, stay away from this facility.
Jaynel Flores
Sadly a lady just lost her life due to this facility's neglect as she froze to death outside during the pensacola snowstorm. This facility is well known for missing residents who escape. And I have first hand seen employees scrambling to find the resident up and down Olive Rd. In my opinion it seems like an inside employee could be to blame. Sadly a lady had to loose her life. I hope this investigated thoroughly and carefully.
george taylor
I moved my wife to Windermere from another memory care facility. The Windermere staff and medical care is excellent. They provide personal care that feels like family. I'm glad I made the move to Windermere.
13 more residents rated this community with an average of 3.7 stars
Families love this community. See if it’s the right fit for you.
Pricing
$4,390 – $4,625/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing at Windermere Memory Care ranges from $4,390 to $4,625 monthly, slightly above the local average. Families find value in the personalized memory care and specialized environment, though some question if staffing and safety issues affect overall worth. The inclusion of faith-based services adds unique value for those seeking spiritual support.
Location & Neighborhood
About the Area
Located in Northeast Pensacola, Windermere Memory Care sits in a convenient, accessible area with nearby pharmacies, medical offices, and places of worship. The neighborhood supports easy access to dining and shopping, providing families and residents with practical amenities close by.
Nearby Attractions
- Olive Baptist Church
- Denny's Restaurant
- Panera Bread
Public Transportation
- Local bus routes serving Northeast Pensacola
- Accessible taxi and rideshare services
Questions & Answers
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